Privacy Policy

Last updated: 2 June 2026

1. Who we are

Social Studio Marketing provides an AI-powered marketing platform for beauty and wellness businesses, including our AI marketing strategist Jelida. Our platform helps beauty business owners create content, plan campaigns and manage their social media presence.

If you have any questions about this policy, contact us at: info@socialstudiomarketing.com

2. What information we collect

We collect the following types of personal information:

• Account information: your name, email address, business name and business type when you sign up
• Payment information: billing details processed securely through Stripe — we do not store your card details on our servers
• Usage data: how you use our platform, which features you access and content you create
• Brand guide information: your tone of voice, brand colours and preferences you provide to personalise Jelida's output
• Communications: emails and messages you send us
• Technical data: IP address, browser type, device information and cookies

3. How we collect your information

We collect information:

• Directly from you when you sign up, use our platform or contact us
• Automatically through cookies and analytics tools (Google Analytics 4, Meta Pixel)
• From third-party services such as Stripe (payments) and Klaviyo (email marketing)

4. How we use your information

We use your personal information to:

• Provide and improve our platform and Jelida's marketing strategies
• Process your subscription and payments
• Send you account-related emails including trial reminders and receipts
• Send you marketing emails about new features and offers (you can unsubscribe anytime)
• Personalise your experience and Jelida's output to match your brand
• Analyse usage to improve our platform
• Comply with our legal obligations

5. Cookies and tracking

We use cookies and similar tracking technologies including:

• Google Analytics 4: to understand how visitors use our website
• Meta Pixel: to measure the effectiveness of our advertising and show relevant ads
• Essential cookies: required for our platform to function correctly

You can control cookies through your browser settings. Note that disabling cookies may affect your experience of our platform.

6. Who we share your information with

We do not sell your personal information. We share your information only with:

• Stripe: for secure payment processing (Stripe Privacy Policy)
• Klaviyo: for email marketing communications (Klaviyo Privacy Policy)
• Google: for analytics (Google Privacy Policy)
• Meta: for advertising measurement (Meta Privacy Policy)
• Cloudways/DigitalOcean: our hosting provider where your data is stored securely
• Law enforcement or regulators: where required by Australian law

7. Where your data is stored

Your data is stored on servers located in Australia and/or the United States. When your data is transferred overseas, we ensure appropriate protections are in place in accordance with the Australian Privacy Principles.

8. How long we keep your information

We retain your personal information for as long as your account is active or as needed to provide our services. If you cancel your subscription, we retain your data for up to 2 years for legal and business purposes, after which it is securely deleted.

9. Your rights under Australian Privacy Law

Under the Privacy Act 1988, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of direct marketing communications at any time
• Make a complaint about how we handle your personal information

To exercise any of these rights, contact us at info@socialstudiomarketing.com. We will respond within 30 days.

10. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us first at info@socialstudiomarketing.com. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. This includes SSL encryption, secure payment processing through Stripe, and regular security reviews. However, no internet transmission is completely secure and we cannot guarantee absolute security.

12. Children's privacy

Our platform is intended for business owners aged 18 and over. We do not knowingly collect personal information from anyone under 18.

13. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website. Your continued use of our platform after changes are posted constitutes your acceptance of the updated policy.

14. Contact us